Frequently Asked Questions

Yes. Please contact the nursery to arrange an appointment or visit our online booking on the website. Appointments are available on Mondays and Fridays and we suggest that you avoid the period from 11.00am to 2.00pm as the children are usually having lunch and/or an afternoon nap, so you may miss the chance to see the types of activities that we offer.

Of course, we’d love to meet your child.

Visits inside the rooms are only permitted by appointment only. We find that this is less disruptive for the children and helps in the smooth running of the nursery. You can contact the nursery to arrange room visit.

Face masks are no longer mandatory in our nursery.

You need to complete a nursery contract, agreeing to the terms and conditions, which our nursery manager will discuss with you. You will then need to pay a deposit of £100 and a non-refundable registration fee of £40.

When you arrive you will be asked to sign the visitors’ book. You will then be shown all of the nursery rooms and gardens, and will be invited to ask further questions during the tour. Mobile phones and recording equipment are not to be used while inside the nursery.

Our nursery manager will contact you shortly before your child’s start date to arrange settling in sessions with you. During the first settling in session, you will remain in the waiting area, meet a member of the room team and complete all the paperwork to help the team get to know your child. During this time your child will be introduced to their room and will be exploring the new environment. Don’t worry though, you’ll be able watch everything your child is doing on our video CCTV. Take this opportunity to have a cup of tea and ask us any further questions. During the second and third settling in sessions, you will drop your child off in the lobby area and then leave for an hour. Based on how well your child manages the third settling in session, we may arrange further sessions with you.

Fees are payable at all times, including when off sick.

Yes we do have a policy which covers all childhood diseases and illnesses – this is given in your starter pack including the exclusion period for each.

Comforter, nappies and wipes, nappy cream (if used), bottles and formula/EBM, a spare change of clothing, suitable clothing for outdoor/garden time, wellies and prescription medication (if needed). All items must be labelled with your child’s full name.

During the early weeks, we would encourage you to phone the nursery to put your mind at ease. Subsequently, we will always phone you if they need to discuss any aspect of your child’s care.

Not their best clothes! We love doing interesting and messy activities so please send them in their play clothes. We will give you advance notice of the photographer coming so you can bring in their best clothes just for the photographs. We have an optional uniform for children over the age of two. This helps children to prepare for the transition to school. The uniform consists of a t-shirt, sweatshirt and jogging bottoms. Items can be purchased via the nursery or our website.

When you complete the initial paperwork, you will be asked to provide details of emergency contacts, who are allowed to collect your child on your behalf. You must notify the nursery in advance if one of your emergency contacts will be collecting your child on a particular day. The emergency contact will need to know your password when the arrive to collect your child.

If you are going to be late collecting your child, please let us know as soon as possible. We may make a charge of £5 per every 15 minutes that you are late.

From Monday 1st November parents can drop off and collect their child from inside the nursery in our designated waiting areas. In order to limit the number of parents in the nursery we will allow one parent/carer to enter the building with their child. A member of your child’s room team will collect your child from you and will bring your child to the waiting area at the end of their session. You will have the opportunity to have a brief chat about your child’s day. If you wish to discuss anything further our Nursery Manager Joan is available on site Monday-Thursday and can also be contacted via email kings.joan@icloud.com. Please just inform a member of the team if you would like to speak to Joan or another senior member of our team.

The ground floor waiting area is for all children in Pooh’s, Tiggers and Piglets. The first floor waiting area is for all children in Roo’s and Rabbits (pre-school).

If the waiting area is a little crowded we ask for you to wait until a parent leaves before you enter the building. 

Yes, we only close on bank holidays and during the week between Christmas and new year.

Yes, provided you give one month’s written notice and your account is up to date with no outstanding balance.

 

We accept payments by debit card, BACS transfers, cash, childcare vouchers and via the government’s tax free childcare scheme. You can also via our website, using the online payments option.

Extra sessions can be booked and we will always try and accommodate extra session requests, but this will of course depend on how many children are already booked in for the required day.

Booking pattern changes can be made with the nursery manager. We will always try and accommodate such requests, but this will of course depend on availability. This may impact your monthly fees.

In the event of any absences from the nursery, fees will still be charged as usual.

There are a number of options available to you, which can be used to fund part of your childcare costs, depending on your personal circumstances and/or your child’s age.

Universal Tax Credits: Nine out of ten families are eligible for some financial assistance through Universal Tax Credits. The amount of the benefit is dependent on a family’s household circumstances and factors such as how many children you have, whether you work, how many hours you work and if you pay for childcare. For further information, please visit www.gov.uk/child-tax-credits.

Childcare Grant: Full time students with dependent children may be eligible for a childcare grant, subject to income. For further details, please visit www.gov.uk/childcare-grant or, if you are aged under 20, www.gov.uk/care-to-learn.

Tax Free Childcare: Fees may be partly/fully paid using Tax Free Childcare, whereby the government will contribute £2 for every £8 of childcare costs. This enables you to claim up to £2,000 per annum for each of your children. To access Tax Free Childcare, please go to www.childcarechoices.gov.uk and scroll down to the ‘Tax Free Childcare’ section to ‘Apply Now’.

Free Early Education: All children are entitled to up to 15 hours of free early education per week during term time from the beginning of the term after their third birthday until they either go into a reception class or reach compulsory school age (the term following their fifth birthday). Some children may also qualify for an additional extended 15 hours, subject to parents’ earnings. To find out if you qualify, go to www.childcarechoices.gov.uk and select the option for 30 hours childcare.

Kings Park Day Nursery is an Outstanding rated, privately run day nursery in Knowsley, Merseyside. 

We offer expert care to children aged 3 months to 5 years.  

Contact Us

Puma Court, Kings Business Park, Knowsley, L34 1PJ

0151 489 9999

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